I've heard it's theraputic to write down what you're feeling...

Dear Water System People,

Two and a half years ago when you showed up at my door I thought you would be my knights in shining armor. We had just built a brand new house, and were overwhelmed with the fact that we had terrible water. It smelled nasty, tasted nasty, and made everything look nasty. You assured me that you could fix the problem for a mere $6,ooo. You were wrong.

We called you back because life was not good. You sent "technicians" that could not have been more than 18 years old and we kindly sent them back. We asked for our $6,000 to be returned to its rightful owner, and instead you promised that you now knew what we REALLY needed.

You even sent out the big boss to sweet talk us and convince us that the problem was fixable - for another $6,000. We laughed at you. But we still had disgusting water, so what choice did we have? We made you promise us that if this did not fix our problem you would come take every piece of your obnoxious equipment out of our basement and put $12,000 back in our savings account. You signed the piece of paper that agreed to this. Only you wrote that it was good for one year. WE.SHOULD.HAVE.KNOWN. You assured us that we would know in a years time if this was going to work or not. You were wrong.

The first year went fine. Of course it did, it always does. You knew it would. But now we have stinky, disgusting water again. You sent out your 18 year old technician, only now he's 21 and is the guru of technicians. He promised you could fix us up for a mere $600 dollars. At least you dropped a zero this time.

That was four weeks ago. It took you a week to get us a quote in writing (because that worked so well for us last time). It took another week to get us on the schedule. Then the day you were supposed to come we had a message that while you were loading the truck you noticed a part was missing. You would have to order it. That was 2 weeks ago.

I called you on Monday to find out what was going on. The secretary promised me that a technician would call me back. I never got a phone call or a message - nothing. So you can imagine that when I got home today and saw a "Sorry We Missed You" card on the door from you - I SAW RED.

Therefore, the purpose of this letter is to kindly inform you that we will no longer be needing your services. We have a pond out back to bathe and do laundry in, and a nice little creek beside our house that we can haul our drinking water from. The quality of water is about the same, so we should be all taken care of for about the next 60-70 years.

Sincerely,
Us