Really, I am...
Speechless.
Which is rare for me, because I really like to talk.
Yesterday I posted a facebook status asking for prayers. My back does not realize that it is only 38 years old; unfortunately, it thinks it is more like 95. I was scheduled to present at a conference today, and at the time of the post, my preferred mode of transportation was crawling around on all fours.
After that came a flood of friends.
Comments and personal messages filled with prayers.
Phone calls to check on me.
Advice and ideas on what might work for the fastest and best relief.
One friend and colleague called and offered her TENS unit. She even changed out of her pajamas to drive halfway to meet my husband to give it to him!
That is what you call going above and beyond.
This morning I was still h.u.r.t.i.n.g.
I called and made an appointment, and subjected myself to some intense chiropractic torture. Fifteen minutes later I was outfitted with Kinesio tape and wired with electrodes and was sent on my merry way.
I made it to the conference -- late, but better than nothing.
I'm still not sure if that was a smart idea or not. I'm paying the price a bit tonight.
But the second I got there, colleagues swooped in and wouldn't let me carry anything around.
Really, they are amazing.
And when I got home tonight, there was a message on my answering machine from our pastor's wife offering to come help me do laundry and get things taken care of around the house.
Wow.
This Thanksgiving....I am thankful for caring people.
You all make me smile.
Monday, November 25, 2013
Saturday, November 23, 2013
Best Customer Service Ever
I highly dislike having a problem that requires a phone call to customer support.
I am okay with using the 'Help' button or with chatting with someone online, but when it comes to actually having to go beyond that, I begin to lose hope that we will ever get the problem figured out.
However, my faith in Customer Service has been restored.
Even if the guy who helped me thinks I am a complete idiot.
The scenario unfolded something like this...
At 7:29 this morning, my 11 year old brought his iPod to me. He was wanting to buy something on our iTunes account. He had a gift card on the account, so I was fine with it.
He was having trouble getting past the security questions, so I took over for him, thinking I would just provide the answers I had entered when we set up the account.
Only the questions that appeared were these:
Who was your first teacher? I knew that answer, but did not remember selecting that question.
Who was your favorite teacher? Hmmm.....that could be a few. Did I really pick these?
Where were you on January 1, 2000? What?? I knew I had never selected that question.
I put in some answers anyway.
It didn't work.
We tried again.
Same questions....no luck.
So we proceeded to the 'Help' area. My heart sank when it gave me three options - enter my phone number and someone would call me (yeah, right); set a different time for someone to call (we kind of wanted answers now); or we could call them (it was 7:33 on a Saturday morning, I was sure no one would answer).
I decided to see if someone would actually call us on a Saturday, so I entered our phone number.
Except that as soon as I hit 'Submit', I realized I had entered my parent's phone number.
Seriously? My parent's number??
Yep. I really did. Completely on accident. I have no idea what I was thinking.
I quickly called my mom - at 7:34 a.m. - and told her what I had accidentally done. She said they just had a toll free call come in (which they did not answer), and the message said they would call back in 10 minutes.
That was FAST. I assumed it was an automated call, but asked if she could answer the next time just to see what they said to do. And, if by some chance there was a live person, could she please have them call me?
I felt about 8 years old and 2 inches tall.
Sure enough, less than 10 minutes later, my phone rang. It was the Apple Customer Service guy. His first words, "So....I just talked to your mom...."
Can I just die of embarrassment?
He was so nice. How Jose managed not to laugh at me on the phone, I do not know.
He did NOT, however, say that this kind of thing happens all the time.
In less than 4 minutes he had us all reset and ready to go.
Before 7:45 a.m. on a Saturday morning.
Apple Customer Service rocks.
I am okay with using the 'Help' button or with chatting with someone online, but when it comes to actually having to go beyond that, I begin to lose hope that we will ever get the problem figured out.
However, my faith in Customer Service has been restored.
Even if the guy who helped me thinks I am a complete idiot.
The scenario unfolded something like this...
At 7:29 this morning, my 11 year old brought his iPod to me. He was wanting to buy something on our iTunes account. He had a gift card on the account, so I was fine with it.
He was having trouble getting past the security questions, so I took over for him, thinking I would just provide the answers I had entered when we set up the account.
Only the questions that appeared were these:
Who was your first teacher? I knew that answer, but did not remember selecting that question.
Who was your favorite teacher? Hmmm.....that could be a few. Did I really pick these?
Where were you on January 1, 2000? What?? I knew I had never selected that question.
I put in some answers anyway.
It didn't work.
We tried again.
Same questions....no luck.
So we proceeded to the 'Help' area. My heart sank when it gave me three options - enter my phone number and someone would call me (yeah, right); set a different time for someone to call (we kind of wanted answers now); or we could call them (it was 7:33 on a Saturday morning, I was sure no one would answer).
I decided to see if someone would actually call us on a Saturday, so I entered our phone number.
Except that as soon as I hit 'Submit', I realized I had entered my parent's phone number.
Seriously? My parent's number??
Yep. I really did. Completely on accident. I have no idea what I was thinking.
I quickly called my mom - at 7:34 a.m. - and told her what I had accidentally done. She said they just had a toll free call come in (which they did not answer), and the message said they would call back in 10 minutes.
That was FAST. I assumed it was an automated call, but asked if she could answer the next time just to see what they said to do. And, if by some chance there was a live person, could she please have them call me?
I felt about 8 years old and 2 inches tall.
Sure enough, less than 10 minutes later, my phone rang. It was the Apple Customer Service guy. His first words, "So....I just talked to your mom...."
Can I just die of embarrassment?
He was so nice. How Jose managed not to laugh at me on the phone, I do not know.
He did NOT, however, say that this kind of thing happens all the time.
In less than 4 minutes he had us all reset and ready to go.
Before 7:45 a.m. on a Saturday morning.
Apple Customer Service rocks.
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